PRIVACY POLICY

Effective Date: 24 February 2025

Introduction

Welcome to Empowering Change Recovery Coaching. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

Information We Collect

We collect personal and non-personal information in various ways, including:

Personal Information: Name, contact details (email, phone number, address), date of birth, and any other details you provide during consultation or coaching sessions.
Sensitive Information: Health-related details relevant to trauma recovery, mental wellness, and coaching sessions (only with your explicit consent).
Technical Data: IP address, browser type, and usage data when interacting with our website or digital platforms.

How We Use Your Information

We use the information collected for the following purposes:

To provide coaching services and tailor our approach to your needs.
To communicate with you regarding appointments, updates, and relevant resources.
To improve our services and develop new coaching strategies.
To comply with legal obligations and maintain security.

Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share information:

With third-party service providers who assist in delivering our services (e.g., payment processors, scheduling tools) while ensuring they comply with privacy protections.
When required by law or legal proceedings.
With your explicit consent for referrals or collaboration with other professionals.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or loss. However, no method of electronic transmission or storage is 100% secure, and we encourage you to share only necessary details through secure channels.

Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Withdraw consent for data processing where applicable.
Request information on how your data is used.

To exercise any of these rights, please contact us at [email protected]

Retention of Information

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymize the data.

Third-Party Links

Our website and digital platforms may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: +61 438 170 297